Phable | Terms and Conditions

HEALTH PLANS

For the purposes of the following terms and conditions (“Specific Terms”), the service provided to You (as defined below) is the facilitation of Health Plans, as detailed hereinafter, with the MSP/s (medical service providers) and other benefits the Phable may offer in future, as a part of the subscription to the Health Plan(“Health Plans”). Phable only facilitates the Health Plan through its Platform.

Nature And Applicability Of Terms
1. Please go through these Specific Terms carefully before you decide to avail the Health Plan/ facilitated by Phable through its Platform. The Specific Terms set out herein are in addition to theStandard Terms and together they constitute a legal agreement between You and Phable. The Standard Terms and the Specific Terms are to be read in connection with Your visit to the Platform and Your use of the Health Plan Service respectively. These Specific Terms apply to any person who subscribes to the Health Plan Service on behalf of or for the benefit of a patient. The User is required to be registered on the Platform and should have subscribed to the Health Plan Service. As a part of availing of the Health Plan/s, You may choose different packages available pursuant to the Health Plan/s which best suits Your needs as per the plan details set out in Phable Platform (“Plan Details”). The User-specific details will be visible to You on Your purchased plan page (“Plan Page”) hosted on Phable Platform.
2. By availing the Health Plan/s, you signify your acceptance of the terms of the Standard Terms and these Specific Terms.
3. If you do not agree with any part of these Specific Terms and/or the Standard Terms, please do not use the Platform or avail the Health Plan/s. Your access and use of the Health Plan/s will be solely at the discretion of Phable.
Terms Of The Health Plan Service
1. Term:
  The Health Plan/s subscribed by You will be valid for the period as per the Plan Details commencing from the date of the subscription of the Health Plan/s (“Term”). After the expiry of the Term, You may choose a different Plan as per the Plan Details and subscribe thereto or renew Your existing subscription, on such terms that are valid and subsisting as on date of subscription or renewal. The benefits under the Health Plan/s cannot be carried forward after the expiry of the Term.
2. Registration:
  The User is a registered user on the Platform and has subscribed to the Health Plan/s on the Platform by paying the applicable fees as per the Plan Details. You could avail the Plan solely for Yourself.
3. Information:
  As a part of the registration process for Health Plan/s , You will fill in certain personal information and details in order to create a medical history and profile which will be accessible to the MSP/s. The information shared by You will be dealt with in accordance with the Standard Terms.
4. Health Plan service details:
  As a part of Health Plan/s, You are entitled to benefits (which may include such number of consultations, discounted health check-ups, discounts/offers on diagnostics tests, or any other benefit that Phable may at its discretion offer in the future) that are set out in the Plan Details.
5. Health Plan service process:
  After subscribing to Health Plan/s, You may be eligible to avail the benefits covered under the Health Plan/s as under:
  1. Consultations:
    As part of the Health Plan/s, You are entitled to a certain number of consultations with Covered MSP/s in accordance with the Plan Details (“Covered Consultations”). For the purposes of these Terms, “Covered MSP/s” are those MSP/s who have been onboarded on Phable Platform to provide You with the Covered consultation as part of the Health Plan/s. The number of Covered Consultations that You are eligible for shall be displayed under Your Health Plan Page. The Covered Consultations can be availed by You in accordance to the subscribed Health Plan/s. It is clarified that the benefits under the Covered Consultations shall be accessible only as part of the Health Plan/s subscribed by You. Further, if You have exhausted the Covered Consultations under the Health Plan/s, You will still be able to avail other benefits which are a part of the Health Plan/s, however, if You seek a consultation with the Covered MSP/s after exhausting the Covered consultation, You will have to pay to the Covered MSP/s their standard rate at their establishment.
  2. Diagnostics:
    As part of the Health Plan/s, You may be eligible to receive a few diagnostic tests availed (undertaken by diagnostic centers) through the Platform for the Term as per the Plan Details. For the purposes of these Specific Terms, “Diagnostic Centres” are those diagnostic centers that have been onboarded by Phable to offer You diagnostic tests under the Health Plan/s. It is to be noted that the terms applicable to the User on diagnostic tests will apply ‘as is’ under these Specific Terms. The diagnostic laboratory that You choose for the diagnostic test may offer an at-home diagnostic service and may offer walk-in tests at its discretion. It is further clarified that Phable does not conduct any diagnostic tests but is only a facilitator between the User and the Diagnostic Centres. Phable is in no manner liable for or responsible for the actual test and analysis undertaken by the Diagnostic Centre. Phable disclaims and excludes all warranties in relation to any diagnostic service availed by the User as part of the Health Plans
  3. Health Check-ups:
    As a benefit extended to You as a subscriber to Health Plan/s, You may get health check-ups during the Term of the subscription. The details (including the number) of health check-ups will be visible to You under your Plan Page. Health check-ups would be provided by the Covered Practitioners and the Diagnostic Centres.
  4. Fitness Sessions:
    As benefit extended to You as a Subscriber to Health Plan/s, You may be entitled to certain online fitness sessions during the Term of the subscription. The details of the same are visible to You under the Plan Page. The fitness sessions will be provided by the fitness coaches on boarded by the Platform.
Payment For the Health Plan Service:
You will pay to Phable at the time of subscribing to the Health Plan/s, at the rates set out in the Plan Details. At the time of visiting the establishment of the MSP/s for Covered consultation, You are not required to pay any amount as long as your eligibility for Covered Consultations is valid and has been set out in Plan Details.
Phable Cash Capping:
1. Online Customers:
  The User shall only be allowed to use 10% of the Phable Cash at the time purchase of health plans, subject to a maximum redemption of INR 400 Phable Cash per order.
2. Offline Customers:
  The User shall only be allowed to use 5% of the Phable Cash at the time purchase of health plans, subject to a maximum redemption of INR 200 Phable Cash per order.
Cancellation and Refund:
You may have an option to cancel Your subscription to the Health Plan/s within 7 (Seven) days of availing such Health Plan/s. You can contact Phable on the customer support chat/call regarding canceling Your subscription to the Health Plan/s. Further, Phable may refund the amount paid by You towards your subscription to the Health Plan/s, subject to the following conditions:
1. In the event the User has availed Diabetes Care360 Package or Hypertension Care360 Package, the User shall be refunded the amount paid for the Health Plan after detection Rs. 999 (Rupees Nine Hundred and Ninety-Nine) for availing body check-up within the first seven days.
2. In the event, the User has availed any Health Plan/s and has not achieved the desired goals set by the User or Practitioner on behalf of the User, the User will not be entitled to any refund of any amounts paid towards the subscription of the Health Plan/s.
3. As a part of Health Plan/s, You may be entitled to certain discounts, offers and benefits. It is clarified that none of these benefits under Health Plan/s can be redeemed for cash.

TERMS OF USE

HEALTH PLANS